Customer Success Manager

Apply Your Communication, Analytical, and Technical Skills to Help Us and Our Clients

Location: Chantilly, Virginia
Type: Full-time
Experience: 5+ years

Job Description: We are seeking dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between SolutionWorx and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized organizational setting.

The Customer Success Manager will support the diverse needs our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine and understand needs, ensure day-to-day technical support is meeting expectations, and strategic technology direction is aligned with the clients’ unique business needs. If you are comfortable wearing a variety of hats, thrive in a fast paced environment, and are comfortable holding conversations with C-level executives, you may be the Customer Success Manager that we are looking for.

Who we are looking for:

  • Energetic people that love helping customers with technology issues
  • Individuals that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments and technologies quickly
  • Detail oriented individuals with low error levels

 

What we are looking for:

  • Exceptional problem solving and analytical skills
  • Awareness of business processes/operations and applying technologies to improve them
  • Comfort speaking with business executives and owners at their level
  • Knowledge of Microsoft desktop, server applications, small business network configurations, and security
  • Experience prioritizing and meeting deadlines both individually and in cross-functional teams

 

Who we are:

  • A growing organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that sees the big picture and works together to determine the best solutions for our clients
  • A flexible organization focused on the result, not when you clock in and out

 

Required Skills and Knowledge

  • Working knowledge of small business desktops, network management, and security
  • Strong written and verbal communication skills
  • Excellent dart throwing ability
  • Strong analytical and problem solving skills
  • Experience providing technical support in a business environment

 

About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support, IT consulting, and application development services to small and medium-sized businesses, associations, non-profits, and churches. With a personal touch, SolutionWorx delivers exceptional customer care to clients in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to proactively identify problems with computers, laptops, servers, networks, and mobile devices so they can be resolved before performance problems or system downtime occur.

If you are a good fit for our team and this position, please complete the online application by clicking the button below.

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