Field Service Technician II

Apply Your Technical Skills to Help Us and Our Clients

Location: Chantilly, Virginia
Type: Full-time
Experience: 2+ years

Job Description: We are seeking a professional individual with exceptional communications skills and the ability to thrive in a fast-paced work environment. The candidate should have a proven record of managing a diverse workload and applying outstanding technical skills to troubleshoot and resolve problems efficiently and beyond clients’ expectations. Candidate will provide both onsite and in-house/remote technical support.

Who we are looking for:

  • Energetic people that love helping customers with technology issues
  • Technicians that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments quickly
  • Educated and balanced team members
  • Outgoing individual who enjoys working face-to-face with clients and developing relationships

 

What we are looking for:

  • Exceptional problem solving skills
  • Knowledge of Microsoft desktop and server applications
  • Knowledge of business network configuration and management
  • Knowledge of messaging technology
  • Knowledge of backup and recovery software
  • Experience with Apple systems and environments
  • Ability to travel locally to a diverse group of client environments

 

Who we are:

  • A stable organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that works together to determine the best solution for our clients

 

Required Skills and Knowledge

  • Desktop and laptop hardware troubleshooting abilities
  • Desktop OS and application support, including Microsoft Office and a wide range of third party applications
  • Networking protocols and applications (TCP/IP, DHCP, VPN)
  • E-mail functionality, both at workstation and server levels
  • Malware/Virus troubleshooting
  • Windows server support experience (2003-2012)
  • Data backup and restore experience

 

Additional desired skills:

  • Kaseya Monitoring Software
  • ConnectWise PSA
  • Smartphone setup, configuration experience (iPhone, Blackberry, Android)
  • Watchguard and/or SonicWall experience
  • Familiarity with Microsoft Office 365
  • Candidates with Microsoft workstation and/or server certifications preferred
  • Excellent dart throwing and/or ping pong playing ability

 

About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support to small businesses’ in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to identify problems with computers, laptops, mobile devices, servers, and networks so they can be resolved before performance problems or system downtime occurs. Today the company’s client base includes small businesses, associations, non-profits, and churches.

If you are interested in joining us, please send an email with an attached resume and salary requirements to jobs@solutionworx.com.