Help Desk Specialist

Apply Your Technical Skills to Help Us and Our Clients

Location: Chantilly, Virginia
Type: Full-time
Experience: 0-2 years

Job Description: We are seeking a professional individual with exceptional communications skills and the ability to thrive in a fast-paced work environment. The candidate should be able to manage a diverse workload and applying outstanding technical skills to troubleshoot and resolve problems efficiently and beyond clients’ expectations.

Who we are looking for:

  • Energetic people that love helping customers with technology issues
  • Technicians that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments quickly
  • Educated and balanced team members

 

What we are looking for:

  • Exceptional problem solving skills
  • Knowledge of Microsoft desktop and server applications
  • Knowledge of business network configuration and management
  • Experience of Apple systems and environments
  • Passion for technology

 

Who we are:

  • A stable organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that works together to determine the best solution for our clients

 

Required Skills and Knowledge

  • Desktop and laptop hardware troubleshooting abilities
  • Desktop OS and application support, including Microsoft Office and a wide range of third party applications
  • Networking protocols and applications (TCP/IP, DHCP, VPN)
  • E-mail functionality
  • Malware/Virus troubleshooting

 

Additional desired skills:

  • Smartphone setup and configuration experience
  • A+ Certification
  • Excellent dart throwing and/or ping pong playing ability

 

About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support to small businesses’ in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to identify problems with computers, laptops, mobile devices, servers, and networks so they can be resolved before performance problems or system downtime occurs. Today the company’s client base includes small businesses, associations, non-profits, and churches.

 

If you are a good fit for our team and this position, please complete the online application by clicking the button below.

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