Senior Help Desk Specialist

Apply Your Technical Skills to Help Us and Our Clients

Location: Chantilly, Virginia
Type: Full-time
Experience: 5+ years

Job Description: We are seeking a professional individual with exceptional communications skills and the ability to thrive in a fast paced work environment. The candidate should have a proven record of managing a diverse workload and applying outstanding technical skills to troubleshoot and resolve problems efficiently and beyond clients’ expectations.

Who we are looking for:

  • Energetic people that love helping customers with technology issues
  • Technicians that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments quickly
  • Educated and balanced team members

 

What we are looking for:

  • Exceptional problem solving skills
  • Knowledge of Microsoft desktop and server applications
  • Knowledge of business network configuration and management
  • Knowledge of messaging technology
  • Knowledge of backup and recovery software
  • Experience of Apple systems and environments

 

Who we are:

  • A stable organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that works together to determine the best solution for our clients
  • A flexible organization focused on the result, not when you clock in and out

 

Required Skills and Knowledge

  • Desktop and laptop hardware troubleshooting abilities
  • Desktop OS and application support, including Microsoft Office and a wide range of third party applications
  • Networking protocols and applications (TCP/IP, DHCP, VPN)
  • E-mail functionality (both client and server)
  • Malware/Virus troubleshooting
  • Windows server support experience (2003-2008)
  • Data backup and restore experience

 

Additional desired skills:

  • Kaseya Monitoring Software
  • ConnectWise PSA
  • Smartphone setup and configuration experience
  • SonicWall experience

 

About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support to small businesses’ in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to identify problems with computers, laptops, servers, and networks so they can be resolved before performance problems or system downtime occurs. Today the company’s client base includes small businesses, associations, non-profits, and churches.

If you are interested in joining us, please send an email with an attached resume and salary requirements to jobs@solutionworx.com.