Technical Account Manager

Apply Your Communication, Analytical, and Technical Skills to Help Us and Our Clients

Location: Chantilly, Virginia
Type: Full-time
Experience: 5+ years

Job Description: We are seeking a professional team player with exceptional communication skills and ability to thrive in a fast paced work environment. The candidate should have a proven record of helping guide or influence technology decision making in a small or mid-sized organizational setting.

The Technical Account Manager will join the account management team to support the dynamic needs our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine needs and ensure that both day-to-day technical support and strategic technology direction are aligned with the clients’ unique business needs.

Who we are looking for:

  • Energetic people that love helping customers with technology issues
  • Individuals that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments and technologies quickly
  • Detail oriented individuals with low error levels

 

What we are looking for:

  • Exceptional problem solving and analytical skills
  • Awareness of business processes/operations and applying technologies to improve them
  • Comfort speaking with business executives and owners at their level
  • Knowledge of Microsoft desktop, server applications, small business network configurations, and security
  • Experience prioritizing and meeting deadlines both individually and in cross-functional teams

 

Who we are:

  • A growing organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that sees the big picture and works together to determine the best solutions for our clients
  • A flexible organization focused on the result, not when you clock in and out

 

Required Skills and Knowledge

  • Working knowledge of small business desktops, network management, and security
  • Strong written and verbal communication skills
  • Strong analytical and problem solving skills
  • Excellent dart throwing ability
  • Strong analytical and problem solving skills
  • Experience providing technical support in a business environment

 

About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support, IT consulting, and application development services to small and medium-sized businesses, associations, non-profits, and churches. With a personal touch, SolutionWorx delivers exceptional customer care to clients in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to proactively identify problems with computers, laptops, servers, networks, and mobile devices so they can be resolved before performance problems or system downtime occur.

If you are interested in joining us, please send an email with an attached resume and salary requirements to jobs@solutionworx.com.