Help Desk Specialist II

Apply Your Technical Skills to Help Us and Our Clients

Location: Chantilly, Virginia
Type: Full-time
Experience: 2+ years

Job Description: We are seeking a professional individual with exceptional communications skills and the ability to thrive in a fast-paced work environment. The candidate should have a proven record of managing a diverse workload and applying outstanding technical skills to troubleshoot and resolve problems efficiently and beyond clients’ expectations. The Help Desk Specialist II will serve as an escalation point for tier I technicians and interact directly with clients by answering phone calls, responding to email, providing remote support, and keeping tickets up-to-date.

Who we are looking for:

  • Energetic people that love helping customers with technology issues
  • Technicians that go the extra mile to help our clients be productive
  • Team players willing to share ideas and work together
  • Organized people able to learn new environments quickly
  • Educated and balanced team members


What we are looking for:

  • Exceptional problem solving skills
  • Knowledge of Microsoft desktop and server applications
  • Knowledge of business network configuration and management
  • Knowledge of messaging technology
  • Knowledge of backup and recovery software
  • Experience with Apple systems and environments


Who we are:

  • A stable organization that has been in business since 1992
  • A team that strives to improve productivity and efficiency for all clients
  • A team that works together to determine the best solution for our clients


Required Skills and Knowledge

  • Desktop, laptop, mobile device, and network troubleshooting abilities
  • Desktop OS and application support, including Microsoft Office and a wide range of third party applications
  • Networking protocols and applications (TCP/IP, DHCP, VPN, DNS)
  • E-mail functionality at the workstation, device, and server levels to include Exchange, IMAP, POP, and SMTP
  • Malware/Virus troubleshooting
  • Windows server support experience (2008-2016)
  • Data backup and restore experience
  • Familiarity with Office 365


Additional desired skills:

  • Kaseya Monitoring Software
  • ConnectWise PSA
  • Smartphone setup, configuration experience (iPhone, Blackberry, Android)
  • Watchguard and/or SonicWall experience
  • Familiarity with Google G Suite
  • Candidates with Microsoft workstation and/or server certifications preferred
  • Excellent dart throwing and/or Nerf prowess

Now What: If you have gotten here and think you would be a great addition to our team and culture, apply for our position, and give us an example of how you can exceed our expectations.
About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support to small businesses’ in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to identify problems with computers, laptops, mobile devices, servers, and networks so they can be resolved before performance problems or system downtime occurs. Today the company’s client base includes small and mid-sized businesses, associations, non-profits, and churches.
If you are a good fit for our team and this position, please complete the online application by clicking the button below.
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