Apply Your Technical Skills to Help Us and Our Clients
Location: Chantilly, Virginia
Type: Full-time
Experience: 7+ years
Job Description: We are seeking a professional individual with exceptional communications skills and the ability to thrive in a fast paced work environment. The candidate should have a proven record of managing a diverse workload and applying outstanding analytical and technical skills to troubleshoot and resolve problems efficiently and beyond clients’ expectations. Candidate will provide both onsite and in-house/remote technical support.
Who we are looking for:
- Energetic people that love helping customers with technology issues
- Engineers that go the extra mile to help our clients be productive
- Team players willing to share ideas and work together
- Organized people able to learn new environments quickly
- Educated and balanced team members
- Outgoing individual who enjoys working face-to-face with clients and developing relationships
What we are looking for:
- Exceptional analytical and problem solving skills
- Knowledge of business network configuration and management
- Knowledge of messaging technology
- Knowledge of backup and recovery software
- Knowledge of Microsoft desktop and server applications
- Experience with Apple systems and environments
- Ability to travel locally to a diverse group of client environments
Who we are:
- A growing organization that has been in business since 1992
- A team that strives to improve productivity and efficiency for all clients
- A team that works together to determine the best solution for our clients
Required Skills and Knowledge
- Windows server support experience (2003-2012, Certifications Preferred)
- Data backup and restore experience
- Networking protocols and applications (TCP/IP, DHCP, VPN)
- E-mail functionality, both at workstation and server levels
- Desktop and laptop hardware troubleshooting abilities
- Desktop OS and application support, including Microsoft Office and a wide range of third party applications
- Malware/Virus troubleshooting
- Hyper-V and VMware virtualization support experience
Additional desired skills:
- Kaseya Monitoring Software
- ConnectWise PSA
- Smartphone setup and configuration experience (iPhone, Blackberry, Android)
- Watchguard/SonicWall experience
- Project management
- Excellent dart throwing and\or ping pong playing ability
About SolutionWorx: Since 1992, SolutionWorx, Inc. has been providing information technology support, IT consulting, and application development services to small and medium-sized businesses, associations, non-profits, and churches. With a personal touch, SolutionWorx delivers exceptional customer care to clients in Northern Virginia, Maryland, and the District of Columbia. Through automation and remote access, SolutionWorx is able to proactively identify problems with computers, laptops, servers, networks, and mobile devices so they can be resolved before performance problems or system downtime occur.
If you are interested in joining us, please send an email with an attached resume and salary requirements to jobs@solutionworx.com.
