Overtime, Repair and Recovery, Compensatory Costs
In the above case, imagine the overtime wages the business would have to incur if they were to make up for the work loss they faced owing to downtime. Additionally, there’s always the cost of repair—the money the business would have to shell out to fix the issue that caused the downtime and get the server up and running again.
In some cases, businesses would have to incur additional costs to make customers happy. These could include giving away the product for free or at a discount or using priority shipping to make up for a delayed order.