One of things I enjoy most about my job is when a client gets the “why” of what we do. I have often wondered why the “why” is so elusive to many. Perhaps it is our culture that has us on our guard. Perhaps it is our need for control. Perhaps we don’t do a good enough job describing the “why” to our clients.
I’ve always liked to go all out to solve a problem. From my first days as a college student working at Radio Shack, I’ve gone the extra distance and taken the sometimes uncommon path to get a complete solution to a problem. I love to ask our team how can we solve this problem. Over the years, we’ve gotten into trouble with this method because our approach is to see the bigger technology picture, not necessarily the individual issue or problem. Sometimes a solution standing alone doesn’t appear to make fiscal sense.
Back in the 90s, I looked at some of my colleagues with interest, as they left the consulting world to work as IT managers for companies. One client, one set of priorities, and the ability to solve the problem with the view of the bigger picture. Then someone told me, if you want that type of environment, you can build that in your company. So we did.
The idea was that we would work like an outsourced IT department for a fixed-price and do everything we could to solve problems. Many companies tried to do it, and frankly, in the early years of trying to get this right we had times when it was just easier to do billable work for clients, rather than deal with fixed-price clients. New clients frequently tell us they have it all together and there are no (or few) problem with their IT. When the communication channels are opened up without financial barriers of hourly service rates, we often find a month or two of problems coming out of the woodwork.
I believe that many IT problems are just tolerated arbitrarily because people don’t know who to talk to, or if they do call “the consultant” it will cost a bunch of money. And productivity suffers.
Not that every problem is worth solving, but once we can understand a client’s business goals, we can help the client determine what priorities are worth focusing on and what is not.
Our goal is to build a company that is efficient and organized in a way that allows us to partner with our clients to align technology to our clients’ goals. This is why we sell equipment, work through telecom circuits, fix PCs and handle other things that would go unnoticed until there was a crisis. We can leverage our skills and knowledge across our clients to best serve all our clients.
We do well when our customers are not experiencing technology crises, and of course our clients do well when they don’t have problems, both visible and hidden. Our goals are aligned and it gives our clients the freedom to manage their businesses.
Ahh. There’s another one that just got it. How about you – are you ready to truly partner and leave the technology to us and let us help you focus on your business? Let us know how we can help you get there.