SolutionWorx Proven Process

The SolutionWorx Proven Process is the roadmap in which clients’ take to reduce IT problems and improve their business outcomes. It starts on this website, as you begin to get to know us. We encourage you to contact us so we can start to learn more about your business and the goals that you have set forth for the future.

SolutionWorx Proven Process
Proactive IT Services

Layered Security

Protecting your network, computers, and laptops from malicious software is critical in preventing problems that result in downtime, lost productivity, expensive repairs, and the potential for organizational liability.  Our proactive services involve no interaction from you or your staff.  Automatic measures are taken to ensure that your systems are running the latest security software with the most up-to-date patches, removing the need of your employees to have to worry about updating their own software.

IT Security

SolutionWorx Proven Process

The SolutionWorx Proven Process is the roadmap in which clients’ take to reduce IT problems and improve their business outcomes. It starts on this website, as you begin to get to know us. We encourage you to contact us so we can start to learn more about your business and the goals that you have set forth for the future.

SolutionWorx Proven Process
Proactive IT Services

Layered Security

Protecting your network, computers, and laptops from malicious software is critical in preventing problems that result in downtime, lost productivity, expensive repairs, and the potential for organizational liability.  Our proactive services involve no interaction from you or your staff.  Automatic measures are taken to ensure that your systems are running the latest security software with the most up-to-date patches, removing the need of your employees to have to worry about updating their own software.

IT Security

Personal Team-based Approach

We have invested in a certified, knowledgeable, and reliable team of people-friendly technical enthusiasts.  Our Chantilly-based team loves helping others solve problems as quickly as feasible.  A three member team is assigned to each client; an onsite technician, engineer, and a Customer Success Manager.  This core team is supported by our larger team and principals are always available for higher level strategic discussions, and to support Customer Success Managers.

Term-Free Predictable Agreements

We feel very strongly about customer satisfaction.  While we’ve supported most of our clients for many years, we prefer to keep our clients by providing top-level service and not binding them to long-term commitments. We only put an agreement in place with a 30-day out to guarantee which services are provided and retain the quoted monthly fee.

Alignment and Strategy

Technology for technology’s sake is never a good answer.  We align our consulting and support process with your business goals, providing a 360-degree view of the technology lifecycle; today and into the future.  Our team will work with you to ensure that appropriate technologies are selected, implemented, and outcomes are measured to validate success.

Cost Control and Reduction

Our fixed-fee IT outsourcing agreements incent us to proactively reduce problems, improve system and network performance, and resolve reactive issues in a professional and efficient manner.  Our entire team understands that if you are experiencing a technology issue, you are unable to perform your job and meet goals.  We encourage all clients to contact us immediately when a problem is experienced so that time is not lost trying to provide self-help or enlisting the assistance of a co-worker.

PERSONAL TEAM-BASED APPROACH

We have invested in a certified, knowledgeable, and reliable team of people-friendly technical enthusiasts.  Our Chantilly-based team loves helping others solve problems as quickly as feasible.  A three member team is assigned to each client; an onsite technician, engineer, and a Customer Success Manager.  This core team is supported by our larger team and principals are always available for higher level strategic discussions, and to support Customer Success Managers.