High-Touch Personal Team-based Service Delivery


We have invested in a certified, knowledgeable, and people-friendly team to deliver exceptional technical support services.  Our team loves helping others solve problems as quickly as feasible.  A three member team is assigned to each client; an onsite technician, engineer, and a Customer Success Manager.  This core team is supported by our larger team and principals are always available for higher level strategic IT discussions, and to support Customer Success Managers.

Our in-house help desk provides timely technical support when you need it most. Superior customer service married with certified technicians and remote access tools help us resolve 80% of problems remotely on the first call.  This team helps you remove hidden IT costs and improve productivity by reliably solving problems at the moment problems occurs.

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    SolutionWorx has been able to guide us and provide solutions in a variety of means

    SolutionWorx has been able to guide us and provide solutions in a variety of means. When problems have developed, the staff has been available and supportive in every area. SolutionWorx performs our required work with professionalism and a high degree of competency.

    Bonnie Inman
    Mobile Hope of Loudoun

    SolutionWorx provides EXCELLENT service.

    SolutionWorx provides EXCELLENT service. No matter how many times I call each day, EVERY technician is always friendly, polite and very helpful. I am happy to have SolutionWorx as our IT provider. KUDOS!

    Kim Dade
    St. Michael's Inc.

    Same Day Service!

    Project completed the same day we requested. Terrific service! Thanks

    Cheryl Norris
    Paddock Swimming Pool Company

    Their service and professionalism during this time of crisis was exceptional.

    Excellent teamwork by Alex, Henry and Nick. Their service and professionalism during this time of crisis was exceptional. I am proud to work with this team! KUDOS!!!!!

    Kim Dade
    St. Michael's Inc.

    I love the response time, customer service, and availability

    I love the response time, customer service, and availability of technicians at SolutionWorx. Having a problem solved that is submitted by email in a matter of minutes is truly epic behavior from an IT service. Thank you.

    Jonathan Fath
    Air Traffic Control Association

    Thanks for the great service as always!

    Thanks for the great service as always! It is great to work with a company that is so customer oriented!

    Keri Rafter
    Floris United Methodist Church