High-Touch Personal Team-based Service Delivery
We have invested in a certified, knowledgeable, and people-friendly team to deliver exceptional technical support services. Our Chantilly-based team loves helping others solve problems as quickly as feasible. A three member team is assigned to each client; an onsite technician, engineer, and a Customer Success Manager. This core team is supported by our larger team and principals are always available for higher level strategic IT discussions, and to support Customer Success Managers.
Our in-house help desk provides timely technical support when you need it most. Superior customer service married with certified technicians and remote access tools help us resolve 80% of problems remotely on the first call. This team helps you remove hidden IT costs and improve productivity by reliably solving problems at the moment problems occurs.
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It has been said many times over “I don’t know what we would do without SolutionWorx”. They are an amazing team. They have saved us all. Thank you for making my life and my work easier and more enjoyable.
Customer service is ALWAYS 10/10.
I’ve worked with several support employees and have never been left dissatisfied.
My problems have always been solved quickly and with minimal stress. 🙂
SolutionWorx has been able to guide us and provide solutions in a variety of means. When problems have developed, the staff has been available and supportive in every area. SolutionWorx performs our required work with professionalism and a high degree of competency.
I believe SolutionWorx has always provided Wilcoxon with the best service and recommendations going back to the beginning of our business relationship. Thank You.
I love the response time, customer service, and availability of technicians at SolutionWorx. Having a problem solved that is submitted by email in a matter of minutes is truly epic behavior from an IT service. Thank you.
SolutionWorx is by far the best IT solution provider
I have worked with at any company in the past 12 years!
The SolutionWorx techs are the best. Anytime I have an issue, they go above and beyond to make sure it is resolved.
Thanks for the great service as always! It is great to work with a company that is so customer oriented!
SolutionWorx, and the team there is always prompt, professional, and patient with technology challenged clients such as myself. I enjoy working with this staff, and I have already recommended them to other private business owners.
As always, you folks are awesome, amazing and outstanding!
SolutionWorx provides EXCELLENT service. No matter how many times I call each day, EVERY technician is always friendly, polite and very helpful. I am happy to have SolutionWorx as our IT provider. KUDOS!
I appreciate the time you took to deal with our relatively small-potatoes problem in the face of big-project deadlines. I just want you to know your efforts are appreciated. Thanks for your hard work!
I wanted to say I appreciate the efforts of everyone there in getting this all set up so quickly for me. It is really amazing what modern technology can do. It puts my mind at ease knowing that I have this capability and that I will not get behind in my work while I am working out of the office. Please send my thanks and regards to the rest of the guys there too
I love this company. They go the extra mile. Even though they
are outsourced they feel very much part of our “work family”.
Henry and the rest of your team were fabulous in helping us through our complete loss of service in our Comcast failure. Thank you!
Always quick to respond and resolve problems – and very professional.
SolutionWorx is a GREAT IT Partner!
Project completed the same day we requested. Terrific service! Thanks
Love working with your team! Everyone is so kind and helpful!