High-Touch Personal Team-based Service Delivery


We have invested in a certified, knowledgeable, and people-friendly team to deliver exceptional technical support services.  Our team loves helping others solve problems as quickly as feasible.  A three member team is assigned to each client; an onsite technician, engineer, and a Customer Success Manager.  This core team is supported by our larger team and principals are always available for higher level strategic IT discussions, and to support Customer Success Managers.

Our in-house help desk provides timely technical support when you need it most. Superior customer service married with certified technicians and remote access tools help us resolve 80% of problems remotely on the first call.  This team helps you remove hidden IT costs and improve productivity by reliably solving problems at the moment problems occurs.

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    I appreciate the time you took to deal with our relatively small-potatoes problem

    I appreciate the time you took to deal with our relatively small-potatoes problem in the face of big-project deadlines. I just want you to know your efforts are appreciated. Thanks for your hard work!

    Linda Stoutenburgh