High-Touch Personal Team-based Service Delivery

We have invested in a certified, knowledgeable, and people-friendly team to deliver exceptional technical support services.  Our team loves helping others solve problems as quickly as feasible.  A three member team is assigned to each client; an onsite technician, engineer, and a Customer Success Manager.  This core team is supported by our larger team and principals are always available for higher level strategic IT discussions, and to support Customer Success Managers.

Our in-house help desk provides timely technical support when you need it most. Superior customer service married with certified technicians and remote access tools help us resolve 80% of problems remotely on the first call.  This team helps you remove hidden IT costs and improve productivity by reliably solving problems at the moment problems occurs.

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    Henry and the Rest of Your Team Were Fabulous

    Henry and the rest of your team were fabulous in helping us through our complete loss of service in our Comcast failure. Thank you!

    Trish McNeal
    Loudoun Hunger Relief

    Same Day Service!

    Project completed the same day we requested. Terrific service! Thanks

    Cheryl Norris
    Paddock Swimming Pool Company

    Customer service is ALWAYS 10/10

    Customer service is ALWAYS 10/10.
    I’ve worked with several support employees and have never been left dissatisfied.
    My problems have always been solved quickly and with minimal stress. :)

    Kaitlin Youngs

    Thanks for the great service as always!

    Thanks for the great service as always! It is great to work with a company that is so customer oriented!

    Keri Rafter
    Floris United Methodist Church

    I love the response time, customer service, and availability

    I love the response time, customer service, and availability of technicians at SolutionWorx. Having a problem solved that is submitted by email in a matter of minutes is truly epic behavior from an IT service. Thank you.

    Jonathan Fath
    Air Traffic Control Association

    SolutionWorx is a GREAT IT Partner!

    Always quick to respond and resolve problems – and very professional.
    SolutionWorx is a GREAT IT Partner!

    JoAnn Babbie

    I don’t know what we would do without Solu