Satisfaction Driven

Satisfaction is in the fabric of SolutionWorx.  We want your satisfaction with our services and value. We measure Satisfaction (and response time, resolution time and many other things) as critical performance indicators.  Every SolutionWorx team member has satisfaction as a part of their compensation.

Net Promoter Score

Last 30 Days
Industry Average=24

Learn more about Net
Promoter Scores here.

Customer Satisfaction (CSAT) Scores

Responsiveness 98%
Personnel 99%
Communication Received 99%
Overall Satisfaction 99%

I appreciate the time you took to deal with our relatively small-potatoes problem in the face of big-project deadlines. I just want you to know your efforts are appreciated. Thanks for your hard work!

Linda Stoutenburgh
Leesburg United Methodist Church

Project completed the same day we requested. Terrific service! Thanks

Cheryl Norris
Paddock Swimming Pool Company

Thanks for the great service as always! It is great to work with a company that is so customer oriented!

Keri Rafter
Floris United Methodist Church

I wanted to say I appreciate the efforts of everyone there in getting this all set up so quickly for me. It is really amazing what modern technology can do. It puts my mind at ease knowing that I have this capability and that I will not get behind in my work while I am working out of the office. Please send my thanks and regards to the rest of the guys there too

Denise Grubby
Wilcoxon Construction

Customer service is ALWAYS 10/10.
I’ve worked with several support employees and have never been left dissatisfied.
My problems have always been solved quickly and with minimal stress. :)

Kaitlin Youngs

Excellent teamwork by Alex, Henry and Nick. Their service and professionalism during this time of crisis was exceptional. I am proud to work with this team! KUDOS!!!!!

Kim Dade
St. Michael's Inc.

Always quick to respond and resolve problems – and very professional.
SolutionWorx is a GREAT IT Partner!

JoAnn Babbie

I believe SolutionWorx has always provided Wilcoxon with the best service and recommendations going back to the beginning of our business relationship. Thank You.

Darryl Lambert
Wilcoxon Construction

SolutionWorx, and the team there is always prompt, professional, and patient with technology challenged clients such as myself.  I enjoy working with this staff, and I have already recommended them to other private business owners.

Bonny DeJong
Anytime Fitness

The SolutionWorx techs are the best. Anytime I have an issue, they go above and beyond to make sure it is resolved.

Bill Schwabenbauer
St. Michael's Inc.

SolutionWorx is by far the best IT solution provider
I have worked with at any company in the past 12 years!

Joe Catanzaro

SolutionWorx has been able to guide us and provide solutions in a variety of means. When problems have developed, the staff has been available and supportive in every area. SolutionWorx performs our required work with professionalism and a high degree of competency.

Bonnie Inman
Mobile Hope of Loudoun

Henry and the rest of your team were fabulous in helping us through our complete loss of service in our Comcast failure. Thank you!

Trish McNeal
Loudoun Hunger Relief

I love the response time, customer service, and availability of technicians at SolutionWorx. Having a problem solved that is submitted by email in a matter of minutes is truly epic behavior from an IT service. Thank you.

Jonathan Fath
Air Traffic Control Association

As always, you folks are awesome, amazing and outstanding!

Diane Wogaman
Wesley Theological Seminary

It has been said many times over “I don’t know what we would do without SolutionWorx”. They are an amazing team. They have saved us all. Thank you for making my life and my work easier and more enjoyable.

Christy Lewis
Steuart Investment Company

Love working with your team! Everyone is so kind and helpful!

Elizabeth Bailey
Bungalow, LLC

I love this company.  They go the extra mile. Even though they
are outsourced they feel very much part of our “work family”.

Terri Mason
Town and Country Pools

SolutionWorx provides EXCELLENT service. No matter how many times I call each day, EVERY technician is always friendly, polite and very helpful. I am happy to have SolutionWorx as our IT provider. KUDOS!

Kim Dade
St. Michael's Inc.