Satisfaction Driven

Satisfaction is in the fabric of SolutionWorx.  We want your satisfaction with our services and value. We measure Satisfaction (and response time, resolution time and many other things) as critical performance indicators.  Every SolutionWorx team member has satisfaction as a part of their compensation.

Net Promoter Score
93

Last 30 Days
Industry Average=24

Learn more about Net
Promoter Scores here.

Customer Satisfaction (CSAT) Scores

Responsiveness 98%
Personnel 99%
Communication Received 99%
Overall Satisfaction 98%

SolutionWorx is a GREAT IT Partner!

Always quick to respond and resolve problems – and very professional.
SolutionWorx is a GREAT IT Partner!

JoAnn Babbie
SiloSmashers

I don’t know what we would do without SolutionWorx

It has been said many times over “I don’t know what we would do without SolutionWorx”. They are an amazing team. They have saved us all. Thank you for making my life and my work easier and more enjoyable.

Christy Lewis
Steuart Investment Company

Thanks for the great service as always!

Thanks for the great service as always! It is great to work with a company that is so customer oriented!

Keri Rafter
Floris United Methodist Church

I love this company.  They go the extra mile.

I love this company.  They go the extra mile. Even though they
are outsourced they feel very much part of our “work family”.

Terri Mason
Town and Country Pools

Awesome, Amazing and Outstanding!

As always, you folks are awesome, amazing and outstanding!

Diane Wogaman
Wesley Theological Seminary

SolutionWorx is by far the best IT solution provider

SolutionWorx is by far the best IT solution provider
I have worked with at any company in the past 12 years!

Joe Catanzaro
Infinitive

Henry and the Rest of Your Team Were Fabulous

Henry and the rest of your team were fabulous in helping us through our complete loss of service in our Comcast failure. Thank you!

Trish McNeal
Loudoun Hunger Relief

Same Day Service!

Project completed the same day we requested. Terrific service! Thanks

Cheryl Norris
Paddock Swimming Pool Company

I appreciate the time you took to deal with our relatively small-potatoes problem

I appreciate the time you took to deal with our relatively small-potatoes problem in the face of big-project deadlines. I just want you to know your efforts are appreciated. Thanks for your hard work!

Linda Stoutenburgh
Leesburg United Methodist Church