Satisfaction Driven

Satisfaction is in the fabric of SolutionWorx.  We want your satisfaction with our services and value. We measure Satisfaction (and response time, resolution time and many other things) as critical performance indicators.  Every SolutionWorx team member has satisfaction as a part of their compensation.

Net Promoter Score
100

Last 30 Days
Industry Average=24

Learn more about Net
Promoter Scores here.

Customer Satisfaction (CSAT) Scores

Responsiveness 98%
Personnel 99%
Communication Received 100%
Overall Satisfaction 98%

They Go Above and Beyond

The SolutionWorx techs are the best. Anytime I have an issue, they go above and beyond to make sure it is resolved.

Bill Schwabenbauer
St. Michael's Inc.

SolutionWorx, and the team there is always prompt, professional, and patient

SolutionWorx, and the team there is always prompt, professional, and patient with technology challenged clients such as myself.  I enjoy working with this staff, and I have already recommended them to other private business owners.

Bonny DeJong
Anytime Fitness

SolutionWorx provides EXCELLENT service.

SolutionWorx provides EXCELLENT service. No matter how many times I call each day, EVERY technician is always friendly, polite and very helpful. I am happy to have SolutionWorx as our IT provider. KUDOS!

Kim Dade
St. Michael's Inc.

Awesome, Amazing and Outstanding!

As always, you folks are awesome, amazing and outstanding!

Diane Wogaman
Wesley Theological Seminary

Thanks for the great service as always!

Thanks for the great service as always! It is great to work with a company that is so customer oriented!

Keri Rafter
Floris United Methodist Church

It puts my mind at ease knowing that I have this capability

I wanted to say I appreciate the efforts of everyone there in getting this all set up so quickly for me. It is really amazing what modern technology can do. It puts my mind at ease knowing that I have this capability and that I will not get behind in my work while I am working out of t