Satisfaction Driven

Satisfaction is in the fabric of SolutionWorx.  We want your satisfaction with our services and value. We measure Satisfaction (and response time, resolution time and many other things) as critical performance indicators.  Every SolutionWorx team member has satisfaction as a part of their compensation.

Net Promoter Score
92

Last 30 Days
Industry Average=24

Learn more about Net
Promoter Scores here.

Customer Satisfaction (CSAT) Scores

Responsiveness 99%
Personnel 99%
Communication Received 99%
Overall Satisfaction 99%

Same Day Service!

Project completed the same day we requested. Terrific service! Thanks

Cheryl Norris
Paddock Swimming Pool Company

SolutionWorx has been able to guide us and provide solutions in a variety of means

SolutionWorx has been able to guide us and provide solutions in a variety of means. When problems have developed, the staff has been available and supportive in every area. SolutionWorx performs our required work with professionalism and a high degree of competency.

Bonnie Inman
Mobile Hope of Loudoun

Their service and professionalism during this time of crisis was exceptional.

Excellent teamwork by Alex, Henry and Nick. Their service and professionalism during this time of crisis was exceptional. I am proud to work with this team! KUDOS!!!!!

Kim Dade
St. Michael's Inc.

I love the response time, customer service, and availability

I love the response time, customer service, and availability of technicians at SolutionWorx. Having a problem solved that is submitted by email in a matter of minutes is truly epic behavior from an IT service. Thank you.

Jonathan Fath
Air Traffic Control Association

Customer service is ALWAYS 10/10

Customer service is ALWAYS 10/10.
I’ve worked with several support employees and have never been left dissatisfied.
My problems have always been solved quickly and with minimal stress. :)

Kaitlin Youngs
SkillsUSA

I appreciate the time you took to deal with our relatively small-potatoes problem

I appreciate the time you took to deal with our relatively small-potatoes problem in the face of big-project deadlines. I just want you to know your efforts are appreciated. Thanks for